Refund policy

Return & Refund Policy

Last Updated: October 2026

At Priscilla Vantrece (priscillavantrece.shop), customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below.

1. Return Window

We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.

2. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging with all original tags, dust bags, and accessories attached.
You must provide a valid receipt or proof of purchase.

Note: Custom, personalized, or final sale items (if applicable) cannot be returned.

3. Return Shipping & Fees

Defective, Damaged, or Incorrect Items (Store Error): If you receive a damaged, defective, or incorrect product, please contact us immediately. We will provide a pre-paid return shipping label, and you will incur no return shipping fees.
Change of Mind / Customer Preference: If you are returning an item due to personal preference, sizing issues, or changing your mind, you will be responsible for the actual return shipping costs.
Restocking Fees: We do NOT charge any restocking fees.

4. How to Initiate a Return

Submit a Request: Contact our support team at info@priscillavantrece.shop with your order number, item details, and reason for return. (Attach photos if the item arrived damaged or defective).
Receive Return Authorization: Once approved, our team will provide you with the return shipping instructions and the correct return address.
Pack & Ship: Securely pack the item in its original packaging and mail it using the instructions provided.

Important: Please do not send your purchase back to the sender address without contacting us first.

5. Refunds Process & Timelines

Inspection: Once we receive and inspect your returned item, we will send you an email notifying you that we have received it and whether your refund is approved.
Refund Method: If approved, your refund will be processed automatically to your original payment method.
Processing Time: Refunds typically take 5 to 7 business days to reflect in your account, depending on your card issuer or bank.

6. Order Cancellations

If you wish to cancel an order, please email us at info@priscillavantrece.shop before our daily cut-off time (5:00 PM EST). Once an order has entered processing or shipping, it cannot be canceled and must be returned following our return process after delivery.